When you order and pay for your shed or garage, this is what happens:
- Your order form, delivery form and invoice are created.
- Payment is processed.
- A copy of your invoice and order are emailed to you. (Please let us know any corrections or changes within 48 hours. (We have a no changes / no cancellation policy after 72 hours of your order date so please email us right away if you have a request.)
- Your shed or garage is scheduled to be built.
- Materials are confirmed in-stock or ordered.
- Within 10 business days, or about 3 to 4 weeks, (depending on your shed or garage model and delivery factors), the shed or garage is constructed.
- Your item is loaded onto the next truck heading to your way.
- A few days prior to your delivery you will receive a call from your delivery person with details about delivery timing.
How are Sheds and Garages Shipped and Delivered?
Our sheds and garages are given the white glove treatment for delivery service. We do not use major carriers or freight delivery companies. (Unfortunately even though freight shipping is faster and can be more economical, we have not found it to be better.) Many large structures shipped with major carriers arrive damaged. Our tried-and-true method for delivery of undamaged sheds and garages and happy customers is to ship your item on an open air trailer or for long distance sometimes in an enclosed trailer with drivers who are familiar with residential delivery of fully pre-built structures.
A question a lot of customers ask is, can the shed or garage be lifted over a wall or gate. No. Our sheds and garages are built like small houses, super sturdy but also heavy. These structures are many hundreds to thousands of pounds and cannot be lifted over walls or gates or up or down steps. The opening into your yard, and along the path to where the structure will be placed, must be the width of your shed or garage plus at the very least two inches. Please carefully check the specification for the OUTER dimensions of your structure as most sheds and garages are wider than their name indicates in order to accommodate roof overhangs. We are happy to build a narrower structure for you if that is required for a good delivery.
There are certain things that you need to know to make your shed or garage delivery and placement go smoothly.
If possible, the driver will drive his truck with the trailer into your yard and slide the shed or garage right off the trailer and into place. It is poetry in motion. In order for that to happen, you must have a least an 8' wide opening and no walls, gates, steps or anything that wouldn't be possible for a heavy truck with a loaded trailer to drive over. (Remember that there may be other customer items on the trailer too along with yours too.) You also must have enough overhead clearance. If you do not have enough space or your yard or other features may be damaged by the truck and trailer, be sure to let us know. We commonly use shed movers - sort of like motorized outdoor fork lifts for tight squeezes or areas that may be easily damaged. You must inform the driver of your preference. Please also know that we cannot be responsible for any damage to your lawn from placement of your shed or garage. There is no magic to keep indents from happening during a normal delivery. If your ground it wet, it will be worse. If this is an issue, please let us know right away so we can wait on your delivery. Working together with our customers makes delivery go the most smoothly.
